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Author Archives: Luiz

Luiz
Luiz is the Founder and VP of eCommerce at Hammock Town. On weekdays you can find him working from coffee shops around the world and exploring unchartered territories with a hammock on the weekends.

ENO Hammocks Warranty Policy

Warranty Policy

ENO warrants ENO hammocks to be in good condition upon receipt and free from manufacturing defects for a period of 2 years from the original date of purchase.

Each warranty item is processed individually once the warranty form (below) has been filled out. ENO will not pay for inbound shipping unless there was an error on ENO’s part.

PLEASE NOTE This warranty only covers manufacturing defects and does not cover:

  1. Elemental or accidental damage (wind, burns, animal bites)
  2. Improper care or use
  3. Normal wear and tear
  4. UV exposure (discoloration and brittleness causes tearing)
  5. After-market modifications

For more information about keeping your gear in good condition, please visit the ENO FAQs Page

What kind of Return are you interested in?

Return for Replacement

ENO will replace product due to manufacturing defects. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

Complete Warranty Application

Return for Refund

ENO will only refund product purchased directly through www.enonation.com. Product must be returned unused within two weeks of purchase. Returned product, once evaluated, will be refunded for the original amount less shipping costs. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

Complete Warranty Application

Return for Repair

ENO is happy to repair product when possible! No proof of purchase is necessary and all repairs are free of charge. If product is not reparable, ENO will evaluate the product for possible replacement. Common repairs include cord replacement and knot re-ties, cord lock replacing, compression strap re-stitching and stuff sack re-stitching. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

Please note that large tears (2″ or more) cannot be repaired but may be eligible for replacement. Small tears or burn holes (2″ or less) should be repaired at home with our Hammock Repair Kit.

Complete Warranty Application

Return for Exchange

ENO is happy to exchange product for an alternate color or style. Product must be returned unused within two weeks of purchase. Returned product, once evaluated, will be swapped for the preferred item. Our Credit Card Authorization Form will be issued for any applicable monetary difference. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

Complete Warranty Application

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Neilnorman Laroya: Cinematographer & Timelapse Photographer

The Hammocker:

Neilnorman Laroya a Cinematographer & Timelapse Photographer/Filmaker based in 🌴Honolulu, Hawaii🏄🏽 you can find @neilnorman for some of his best shots! 🎥

How long have you been hammocking?

1 year !

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Matthew and his Squad Hammock It Up in Every Forest

The Hammocker:

Check out Mathew’s Instagram @squadhammocks for incredible hammock photos! 📷

How long have you been hammocking?

For about one year now.

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Meet Mat West and his Hammock Crew “Find Us”

The Hammocker:

Mat West, you can find him and his rad friends on Instagram @find__us !

How long have you been hammocking?

One great year!

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How Flying Squirrel Outfitters Hammocks Are Handmade

It’s incredible to see companies change the world. The good folks at Flying Squirrel Outfitters are doing just that.

Taking villages in Thailand and giving them opportunity well above the minimum wages. Unlike 80% of the hammock companies you see out there getting the same product from Ali Baba and slapping a new logo on it, FSO created a unique hammock that is fully adjustable. Check out how you can adjust your hammock in this video.

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Fully Adjustable Hammocks made by FSO in Thailand

Innovative hammocks are hard to find. Check out the unique design by Flying Squirrel Outfitters. These hammocks are Fair Trade Hammocks made in Thailand!

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Fair Trade Hammocks Made in Thailand by Flying Squirrel Outfitters

We had the honor of learning more about the incredible folks at Flying Squirrel Outfitters. Their Fair Trade Hammocks are unique and they are the creators of the first ever fully adjustable hammock!

What is your name?

Brian Carraway

What is your company name?

Flying Squirrel Outfitters

What made you want to start a hammock company?

About three years ago I left everything behind, quit my office job, sold off all my stuff, and headed to Thailand in search of a new journey.

After a year of exploration, I stumbled upon an amazing story about a hill tribe village in Northern Thailand that built a micro economy for themselves weaving hammocks. I was completely inspired with the story and quickly went to visit the operator of the project.

I quickly fell in love with what was happening in the village, and was told the demand and need for more work was impending – so I wanted to help!

Fast forward a year and half, the operator and I developed a parachute style hammock that was different, and began expanding high wage jobs for village seamstresses throughout the region. My inspiration was to not only to build a hammock that was different and designed for people to use it more, but also to transform communities through sustainable business practices.

We have sold nearly 600 hammocks to date in Thailand alone!

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Ruby Blue in a Hammock with the View

The Hammocker:

Ruby Lynn Follow @ruby_lynn_c on Instagram to see where her next hammock adventure will be!

How long have you been hammocking?

2 amazing years!

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Ford Nixon Travels the World with a Hammock in Hand

The Hammocker:

Become friends with Ford Nixon on Facebook, follow him on Twitter 👉🏻 @ford_nixon, and discover more rad hammocking pictures on Instagram @fonix2015.

How long have you been hammocking?

7-8 years

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Skyler Koster Hammocking at Great Heights

The Hammocker:

Skyler Koster you can follow him on Instagram @skyler_koster14 📷.

How long have you been hammocking?

About a year ago.

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